Effective date: August 20, 2026
1. Scope
This Privacy Policy applies to information collected through the VitaLink Medical Couriers LLC website. It does not replace any separate privacy or service agreement that may apply to courier services provided to a customer.
2. Information we collect
When you contact us or submit a pickup request, we may collect information you choose to provide, including:
- Your name and organization;
- Your email address and telephone number;
- Pickup, destination, timing, frequency, and requested-service details; and
- Other information included in your message.
Our website or hosting provider may also automatically receive limited technical information, such as IP address, browser or device type, referring page, pages visited, and timestamps, for security, performance, and basic operational purposes.
3. How we use information
We may use information collected through the website to:
- Respond to questions and pickup requests;
- Evaluate, schedule, and coordinate potential courier services;
- Communicate about services and customer support;
- Maintain website security and functionality;
- Comply with legal obligations; and
- Protect the rights, safety, and property of VitaLink, our customers, and others.
4. How information may be shared
We do not sell personal information submitted through the website. Website request forms are processed by FormSubmit and delivered to VitaLink by email. We may also disclose information to other service providers that help operate the website, provide communications, or support business operations, and when reasonably necessary to comply with law, respond to lawful process, prevent fraud or misuse, or protect rights and safety.
Information processed by FormSubmit is also subject to its privacy terms. Do not use the public form to transmit protected health information.
5. Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records, and to meet legal obligations. We use reasonable administrative, technical, and organizational safeguards; however, no internet transmission or storage system can be guaranteed completely secure.
6. Your choices
You may request access to, correction of, or deletion of personal information you submitted through the website by contacting us. We may need to retain certain information where required by law or for legitimate business-record purposes.
7. Children’s privacy
This website is intended for businesses and adults seeking courier services. It is not directed to children under 13, and we do not knowingly collect personal information from children through the website.
8. Third-party links
The website may link to services or websites operated by others. VitaLink does not control and is not responsible for their privacy practices. Review the applicable third party’s policy before providing information.
9. Changes to this policy
We may update this policy as our website, services, or legal obligations change. The effective date above identifies the latest version.
10. Contact us
For questions or privacy requests, contact VitaLink Medical Couriers LLC at info@vitalinkmedicalcouriers.com or (505) 637-3770.