Effective date: August 20, 2026
1. Acceptance of these terms
By accessing or using this website, you agree to these Terms of Use. If you do not agree, do not use the website. Separate written terms, quotes, service agreements, or customer contracts may apply to courier services and will control if they conflict with these website terms.
2. Website information
The website provides general information about VitaLink Medical Couriers LLC and its services. Content may be changed or updated without notice. We make reasonable efforts to keep information accurate, but we do not guarantee that all website content is complete, current, or free from error.
3. Pickup requests and service availability
Submitting a website form, sending an email, or leaving a telephone message is a request for contact only. It does not create a courier-service agreement, guarantee availability, confirm a pickup, or establish a delivery time.
A delivery is accepted only after VitaLink has reviewed the request and expressly confirmed the applicable service details. Availability may depend on location, timing, route capacity, shipment type, handling requirements, weather, access, and other operational considerations.
4. No medical advice or emergency service
Website content is not medical, clinical, legal, or other professional advice. VitaLink does not provide emergency medical transportation through this website. If you are experiencing a medical emergency, contact 911 or the appropriate emergency service.
5. Information you submit
You agree to provide accurate, lawful, and reasonably necessary information. You must not use the public website form to submit:
- Patient names or other direct patient identifiers;
- Medical records, diagnoses, prescriptions, test results, or insurance information;
- Information you are not authorized to disclose;
- Malicious code, fraudulent requests, or unlawful content; or
- Content that infringes another person’s rights.
6. Acceptable use
You may use the website only for lawful purposes. You may not interfere with website operation, attempt unauthorized access, scrape or harvest information through automated means, impersonate another person, or use the website in a manner that could harm VitaLink, its customers, or others.
7. Intellectual property
The VitaLink name, logo, website design, text, graphics, and other original website materials are owned by or licensed to VitaLink Medical Couriers LLC and are protected by applicable intellectual-property laws. You may view the website for personal or internal business purposes, but you may not reproduce, modify, distribute, or commercially exploit its content without written permission.
8. Third-party services and links
The website may rely on or link to third-party hosting, form-processing, mapping, communications, or other services. VitaLink does not control third-party services and is not responsible for their availability, content, security, or practices.
9. Disclaimers
To the extent permitted by law, this website is provided “as is” and “as available,” without warranties of any kind, whether express or implied. VitaLink does not warrant uninterrupted access, error-free operation, or that the website will meet every user’s requirements.
10. Limitation of liability
To the extent permitted by law, VitaLink Medical Couriers LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the website. Nothing in these terms excludes liability that cannot legally be excluded.
11. Changes to these terms
We may update these terms periodically. Updated terms become effective when posted, and the effective date above identifies the latest version.
12. Contact us
Questions about these terms may be sent to info@vitalinkmedicalcouriers.com or (505) 637-3770.